Refund policy

We are unable to accept returns without an RMA number. Please DO NOT send returns to our warehouse without a proper RMA number (as these packages cannot be traced and will get lost).

Mindsight Gems is not responsible for lost packages (see our policy on lost packages) so please assure a RMA number has been provided prior to mailing the package. 

 

Non-personalized items: We accept returns on all US orders within 7 days.

All returns must be:

- Unworn

- Have no signs of wear or damage

- In its original condition with packaging and barcode intact 

- In all original packaging (box, care kit, insert card, and pouch included)

 

Cost of return label will be deducted from the final refund amount. (For International returns, we will are unable to provide a return label for returns due to postage charge differences. Buyers are responsible the postage for any international returns). Kindly note that all items must be sent within 7 days or the return authorization will expire and will be ineligible for future returns/exchanges.

If an order is marked as delivered per the post or delivery carrier and it was shipped correctly to the address stated per the order confirmation, we are unable to offer a refund unless we can retrieve the item back. Please reach out to our team so we can guide you in tracking your order.

Personalized items: Urns, custom orders, clearance or sale items, items purchased with a coupon code are not refundable. All items with engraving or initial letters are final sale. Due to the custom nature of these items we are not able to change or refund an engraved piece unless there is an issue or mistake with the item. However, we do want you to love your Gens, so please let us know any concerns at info@msight.us

All earrings and piercing jewelry are final sale due to hygiene reasons.

Once an exchange or store credit is issued on an order, this cannot be changed to a future refund, exchange, or store credit.

To initiate a return or exchange, please message us at info@msight.us

Please note : Each order shipped by Mindsight Gems is photographed and saved for quality assurance with your shipping label as proof under your order number. If any damages occurred during shipping, then a claim must be filed with that carrier if you purchased insurance or our peace of mind package